Questions about an order, shipping, returns, warranty, or survival gear recommendations? Email support@basicsurvivalgear.com or use the form below. We typically reply within 12 hours.

U.S. based customer support • Waterford, WI • Fast, reliable responses

Tip: Include your order number, product name, and any photos (for warranty/returns) so we can help faster.

Quick Links

Use these to self-serve common requests and reduce back-and-forth.

• See our about us page to learn our story, mission, and why our emergency preparedness gear is trust-ready.
• Check out our blogs and news that guide on bug-out bags, emergency survival food, first-aid kits, and tactical tools.
• Browse our basic survival gear store page for emergency food, bug-out kits, first-aid, waterproof tools & more.
• See how we protect your data.

Common Reasons to Contact Us

• Order support: address changes, tracking, delivery issues
• Shipping questions: timelines, carriers, U.S. shipping details
• Returns & warranty: start a return, file a warranty claim
• Product guidance: choosing emergency survival food, building a bug-out bag, first-aid kit recommendations
• Bulk/wholesale: quotes for organizations, schools, and agencies

FAQs

1) When will my order ship?

Most orders ship within 1–2 business days. You’ll receive a tracking email when your survival gear or emergency food order leaves the warehouse. Check track my order for live updates.

2) What’s your return & warranty policy?

We offer 30-day returns on unused items in original packaging. Knives & multitools include a lifetime defect warranty.

3) Do you ship across the U.S.?

Yes, fast U.S. shipping on survival kits, bug-out bags, first-aid kits, tactical backpacks, and emergency rations.

4) Need help choosing gear?

Tell us your scenario (apartment kit, family 72-hour kit, car emergency kit, camping stove, water purification). We’ll recommend the right survival gear.