Terms of service

Exchange or Return of Goods

We want you to be completely satisfied with your purchase. If you're not, you may be eligible to return or exchange your item under the conditions below:

Eligibility for Returns

• You have the right to return or exchange products within 14 days of receiving your order.

• Products must be unused, in original condition, and returned with all original packaging and components, including:

  • Full equipment set (no missing parts)

  • Original purchase receipt

  • Warranty card (if provided)

  • Service department report (in case of a defect)

Condition of Returned Items

• If the product has been opened for inspection or tested for functionality, a return may still be accepted, but we reserve the right to assess any decrease in value.

• Items that are damaged, worn, or altered due to customer misuse will not be eligible for a full refund.

Defective or Damaged Items

• If the item was delivered defective or became damaged without customer fault, you may still be eligible for a return or exchange.

• A service report may be required for items claimed as defective.

Non-Returnable Items

Returns are not accepted if any of the following are missing:

• Original product components

• Receipt proving the purchase from BasicSurvivalGear.com

• Warranty card (if included)

• Service report (for defective claims)

Refund Processing

• Refunds will be issued to the original payment method.

• Funds will be returned within the time period required by applicable law (usually within 5–10 business days after approval of return).

• Original shipping charges are non-refundable.

• A restocking fee (if applicable) will be clearly stated on the Refund Policy page.

How to Initiate a Return

To begin the return process, please contact our support team at:

📧 Support@BasicSurvivalGear.com

You will be provided with an RMA number and further instructions.